DCG Ecommerce Solutions - Customer Loyalty's New Rules

Nonprofit Directors and Officers Insurance: The Good, the Bad, and the Ugly

In my insurance consulting work with nonprofits, one area of coverage is a topic of constant concern—directors and officers insurance, a.k.a. D&O. There is, in many ways, an air of mystery around this kind of policy. Let's get rid of that!

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Customer Loyalty's New Rules

Only by providing clients with new ways to win do you have a hope of keeping them

BusinessWeek - The Welch Way imageBusinessWeek columnists Jack & Suzy Welch say that the more fervently committed you are to making your customers win big in the long haul, rather than just meeting their immediate demands, the more fervently committed they will be to you